Refund and Returns

Refunds & Returns Policy
Effective Date: July 17, 2025

At Techdock Technologies, we aim to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with a product or service, please review our returns and refunds policy below.

1. Eligibility for Returns

To be eligible for a return:

• The item must be unused and in the same condition you received it.
• It must be in the original packaging.
• The return must be initiated within 7 days of delivery.
• Proof of purchase (receipt or order number) is required.

Please note: Certain products such as software licenses, digital products, and customized orders may not be eligible for return.

2. How to Request a Return

To initiate a return, contact our team at:
Email: info@techdocktechnologies.co.ke
Phone: 0757 730 401

We will guide you through the return process and provide the return address if applicable.

3. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 7 business days via your original method of payment.
• Shipping and handling fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at the details provided above.

5. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank or mobile money account again.
• Then contact your payment provider—it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, contact us.

6. Non-Returnable Items

• Downloadable software or digital products
• Gift cards or promotional codes
• Items damaged due to misuse or negligence
• Custom orders or special-request items

7. Shipping Returns

You will be responsible for paying for your own shipping costs for returning an item, unless the item was sent in error or is defective. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value.

Questions?
For more information about our refunds and returns policy, contact:
Techdock Technologies
Email: info@techdocktechnologies.co.ke
Phone: 0757 730 401